Frequently asked questions

Will the colors print exactly the same as on screen?

There will be slight variations in color from screen to print. This is due to various reasons such as monitor settings, printer and paper used.

How do I Download?

Customers will receive a link to download digital products.

Are all items in the shop editable templates?

No. Not all items in the shop are editable. Please read carefully the full item description on each product before purchasing.

How can I contact you?

You can reach us by clicking on the Contact page and fill out the form or email us at support@joliesradiantdesigns.com. We are always happy to answer your questions.

Are there Refunds?

Due to the nature of the product, there are NO Refunds on digital products. All sales are final and no refunds can be made.

Will I Receive anything in the Mail?

No physical products will be delivered. The items are Digital Download files.

How do I Print?

Printing can be done in the comfort of your home with your printer, or at a print shop such as Staples, OfficeMax and FedEx.

Will you be adding more products?

Yes! My daughter and I are continually working on creating new products. Our store will grow over time, so check back regularly to see the latest additions. Your support helps us keep on creating!

What payment methods do you use to ensure secure transactions?

We use Stripe, a trusted and secure payment processor relied upon by millions of businesses globally. Stripe employs advanced security measures to protect your information, ensuring every transaction is safe and seamless. We accept many forms of payments including Visa, Mastercard, American Express, and Discover, making checkout simple and convenient for you.